FAQ Center

Pankaj Ki Kaksha is an educational platform providing high-quality digital course materials for students. We offer comprehensive study resources, video lectures, and practice materials designed to help students excel in their academic journey.

Our resources are primarily designed for school and college students preparing for various academic examinations. However, anyone interested in learning can benefit from our carefully curated educational content.

You can create an account by clicking on the "Sign Up" button at the top right corner of our website. You'll need to provide your name, email address, and create a password. Alternatively, you can sign up using your Google account.

We offer a variety of courses including:

• Subject-specific study materials (Mathematics, Science, etc.)
• Exam preparation courses (Board exams, Competitive exams)
• Skill development courses
• Conceptual video lectures
• Practice question banks with solutions

Most of our courses are self-paced, allowing you to learn at your own convenience. However, some exam preparation courses may have recommended schedules to help you stay on track with your exam dates.

Some materials like PDF notes and question banks are available for download, while video content is only available for streaming through our platform. This helps us maintain the quality and security of our content.

We accept various payment methods including:

• Credit/Debit cards (Visa, MasterCard, Rupay)
• Net Banking
• UPI Payments (Google Pay, PhonePe, etc.)
• Digital Wallets (Paytm, etc.)

All payments are processed through secure payment gateways.

Yes, we offer several free courses and sample materials so you can experience our teaching style and content quality before making a purchase. Check our "Free Resources" section to explore these offerings.

Due to the digital nature of our products, we generally don't offer refunds once the course materials have been accessed. However, in exceptional cases like duplicate payments or if you're unable to access the content despite our support team's assistance, we may consider refund requests. Please see our detailed Refund Policy for more information.

Our platform works on most modern devices and browsers:

• Desktop: Chrome, Firefox, Edge, or Safari (latest versions)
• Mobile: Android 8.0+ or iOS 12+
• Internet: Minimum 2Mbps for SD video, 5Mbps for HD

For best experience, we recommend using Chrome browser on a computer with at least 4GB RAM.

If you're having trouble accessing your course:

1. Log out and log back into your account
2. Clear your browser cache and cookies
3. Try accessing from a different browser or device
4. Check your internet connection
5. If the issue persists, contact our support team with details

No, you can't access your courses on Mutiple devices simultaneously. For security reasons, if we detect unusual activity or too many concurrent logins, we may temporarily lock your account and contact you for verification.